Frequently Asked Questions
What is a cranial prosthesis?
A cranial prosthesis is a specialized hair-replacement system intended for people experiencing medically related hair loss. Construction, terminology, and insurer requirements vary.
Do I need a consultation?
Yes for custom cranial prostheses. The consultation helps confirm measurements, cap construction, texture, color, lifestyle needs, timing, and final pricing.
Is a cranial prosthesis the same as a fashion wig?
Both may restore the appearance of hair, but a medical-focused cranial prosthesis is selected and fitted with attention to hair-loss needs, comfort, construction, documentation, and longer-term support.
Will insurance pay for my order?
Possibly, depending on your specific plan and circumstances. Jay Raw Co. cannot guarantee coverage or reimbursement. Contact your insurer before purchase and obtain all required approvals and documentation.
What cap constructions are available?
Options may include HD or Swiss lace, monofilament, silk top, PU skin elements, and hybrid comfort-focused designs. Availability depends on your needs and approved recommendation.
Can you match my texture and color?
We discuss texture, density, color, length, parting, and hairline during consultation. Custom work varies, and exact duplication cannot always be guaranteed.
How long does a custom order take?
Production timing varies by construction, customization, material availability, and quality review. Your estimated timeline is provided before you approve the order.
Can I return a custom prosthesis?
Custom, worn, cut, colored, or altered items are generally not eligible for ordinary return because of personalization and hygiene considerations. We explain inspection, adjustment, and defect procedures before final approval.
Do you serve children and men?
Yes. Jay Raw Co. is designed to support women, men, teens, children, veterans, and families navigating medical hair loss.