Returns, Adjustments & Hygiene

Personalized care comes first

Because cranial prostheses are personal-wear products and may be custom measured, cut, colored, styled, worn, or altered, they cannot be treated like ordinary retail merchandise.

Custom and altered products

Custom, worn, cut, colored, styled, adhesive-exposed, or otherwise altered cranial prostheses are generally not eligible for ordinary return. Your order summary will explain the specifications, adjustment process, and final terms you approve before production.

Inspection concerns

If you believe your item arrived damaged, incomplete, or inconsistent with the approved order summary, stop using or altering it, keep the packaging, take clear photographs, and contact Jay Raw Co. promptly so the concern can be reviewed.

Fit and adjustment support

Reasonable adjustment options depend on the approved specifications, product condition, type of customization, and timing. Do not cut, color, glue, wash, or alter the item until any reported concern has been reviewed.

Care essentials

Eligibility for unopened, unused care products depends on product condition and the final terms shown at checkout. Opened personal-care items may not be returnable for hygiene reasons.

Before purchase: Review the final order summary and customer-care terms carefully. Use the contact form with any questions.